Whether your business is new to Facebook marketing or just
in need of a refresh, columnist Will Scott's Facebook tips will help you build
a vibrant and engaged Facebook presence.
If your business isn’t making itself visible on Facebook,
then you’re missing out on one of the most cost-effective places to meet new
customers. Everyone is aware of the popularity of Facebook, but not as many
people appreciate the opportunities available to businesses that develop a
social media presence. With social media, you have unprecedented control over
your brand image, and you can put your message in front of the users who are
most likely to be interested.
Use these simple tips to take advantage of the internet’s
most popular social media platform.
1. Flesh out your Facebook page
Even if you already have an engaging and user-friendly
website, take some time to completely fill out a Facebook page for your
business. Include pictures of your storefront and staff, to make your business
trustworthy and relatable.
Your Facebook presence gives you a foot in the door with
social media users who are looking to learn more without leaving their social
media app. Be sure to include contact information, hours of operation and a
link to your website.
2. Schedule frequent and consistent posts
Once you have pictures and information about your business,
an active page should also have relatively frequent posts. Try to post original
content at least once a week, but prioritize quality over quantity. Posting
several times a day might annoy your fans, causing them to unlike or unfollow
your page.
When you post blog updates or other business announcements,
Facebook posts allow you to amplify that message to a wider audience. Direct
social media users to visit your blog or special offers page.
3. Learn about your customers
Once your page has attracted some attention, the Audience
Insight tools gather quantitative information about the people who like and
visit your page. Learn more about their demographics, and use that information
to reach out to new groups. If your page is attracting more middle-aged women
than expected, for example, then you may want to include posts that are
particularly relevant for those potential customers. You can also make a point
of reaching out to customers in other age groups to explore untapped markets.
4. Pay attention to — and encourage — reactions and comments
Pay attention to the posts that get reactions and comments.
Comments generally indicate a higher level of engagement because it takes more
time to type a response than to simply hit “Like,” though the variety of new
reactions provide more information than the older “likes.” Depending on your
target audience, you may want to elicit a wide range of reactions to make your
brand more relatable.
Be careful about responding to negative comments, but invite
dissatisfied customers to call or email directly. When your business does
engage, interaction should be succinct and professional.
5. Post content that gets shared
Even for a business page, social media can feel like a
popularity contest. When more users share your post, your message goes a lot
farther, hopefully generating leads for your business.
Of course, not all popular content will be appropriate for
your brand. Be especially careful of posts and links that could have political
implications or alienate potential customers. It’s best to avoid controversial
subject matter and stick to your area of expertise.
6. Stay engaged
If your business replies quickly to messages on Facebook,
then others will be able to see that your page is active and responsive. Make
sure your posts are relevant to your target audience in order to get a
response, and try to focus on things that readers will genuinely find useful or
newsworthy. Present yourself as a resource for timely and interesting industry
news. Consider engaging with your employees through their social media pages,
too.
7. Connect with the community
Stay relevant by posting information about local festivals
and other regional news. If your business is connected with charitable
organizations, then social media gives you an opportunity to highlight that
connection. Post photos of your employees when they volunteer with local
non-profits, and show the community how your brand has a positive impact.
As a bonus, when you have an active Facebook page, other
businesses and profiles can link their posts and thank-you announcements to
your page.
8. Post and share events
Create Facebook events for your next big sale. When events
are happening in the community, you can draw attention to those as well. Many
businesses fail to leverage events as opportunities to promote their social
media page. Given the number of people on Facebook, creating an event page can
also increase the turnout for your real-world event. Facebook events make it
easy for users to invite friends and see how many people plan to attend.
9. Pay for advertising
Once you collect a few hundred fans on Facebook, you’ll
notice that your posts don’t seem to get as many views as they should. Your
posts don’t necessarily get 50 times more exposure when your page has 50 times
more followers. This gives new pages and startups an advantage when they first develop
a following, but larger business can still have a big impact on Facebook.
Paying for advertising allows you to target people with
interests relevant to your industry. You can also target specific demographics
and areas to maximize your advertising dollar.
10. Build social media into your SEO budget
Like updating your website for search engine optimization,
social media is a long-term project for your business. You may not have anyone
experienced or qualified to manage your social media presence, and few
businesses can afford to hire a new employee for this highly specialized job.
Many managers have a hard enough time keeping employees off of their personal
Facebook pages. Creating engaging content takes time, and the simplest option
is often bundling social media maintenance with other SEO services.
Final thoughts
Maintaining an online presence is sometimes viewed as a
necessary cost of doing business in today’s economy. In the case of social
media pages, however, that online presence is a huge opportunity to be more
engaged with customers and the broader community.
With users who check Facebook multiple times a day, your
branding messages will be visible to customers who may not be exposed to
traditional advertising in newspapers, television and radio. Whether you have a
law firm or medical practice on social media, Facebook allows you to promote
your brand with an audience that’s as broad or specific as needed.
Source: - http://marketingland.com/10-easy-steps-help-business-flourish-facebook-208734
